The Letter of Complain

Dear Madam,
I am writing to complain about a dress order I placed through your website www.dressforprom.com on 25th November. Unfortunately,  I have some problem with the product.

In the product description on your site indicated that the dress has a length below the knee and the color of dress is blue, but it doesn't. To make matter worse the dress bigger then I ordered. Furthermore the dress has a few holes at the hem.

I would appreciate it if you could replace the dress. In addiction I believe I deserve an explanation for the delay. I am sending the dress back to you.

I hope you will deal with the matter quickly.

Yours faithfully,
Anastacia Khudyakova

In this picture we can see a group of Russian students in America. I think, that they are at school's library, because  there are lot's of books behind them. Also we can see, that they are talking about something. I believe that they are  talking about their timetable or about the purpose of international exchange, because they need to have results after their trip. All students are very excited, because the teacher is talking about interesting work and wonderful events!
More over we can observe, that all  Russian students have big and blue bags. To my mind the American school has presented the bags for them, because New Bern's symbol is  on the bags. Also I think that there are  some souvenirs with the logo of the school, city and country. inside the bags.
I think that after their disscusion they will go to diffrent classrooms with their host sisters or brothers. And of course they will have a great time during the lessons.